Assess Your Commitment to a “Culture of Customer Service”

What a organizationa? S â? Culture? Â?   It is simply a critical mass of attitudes and behaviors of individuals and groups. The fifteen-looking statements reflect each under a commander? Cultural? Reality impact on satisfaction and customer loyalty.  Our program customer service have influenced the result.  shapes sell?  How is your culture customer? 1.  T / F: In our organization we are working under the assumption that customers will use the clients’? The organizationa? and representatives of what the organization means to them personally. A 2    T / F: We regularly communicate the importance of implementation in our company’s clients: External (? Paying customers ????) and internal (group / inter-group) â? ? Customers. â? A 3    T / F: We design our processes and train our people to know 2 things people want: A (1) Do what you say you are? (2) How do you have any problems? A 4 Realize    T / F: the recognition that organizations that choose or unintended, financially and / or customer-oriented, we make decisions, remember that organizations from a short-term, philosophy financially engine does not work as effectively in situations of exploitation. 5.       T / F: Since most people make decisions before service clients on a daily basis, including our senior management, its role and allows them to inform the organization on customer requirements. 6.      T / F: We promote the status of the human face to a position of customer value and respect? They are not regarded as less educated, trained and paid. 7.      T / F: We enable our clients to communicate with staff, not management, improve service quality, product control. 8.      T / F: Management believes that supports the importance of good service and active. 9.      T / F: We the results of customer service position in a manner that preserves more emphasis on the importance of individual efforts. 10.    T / F: We wish to emphasize that customers perceive the service be? Good? If an individual positive interactions occur? crucial links that can be considered? Moments of truth. â? 11.    T / F: Â? First customer? Behavior will be rewarded and encouraged to repeat itself. 12.    T / F: A service client training skills is wall to wall. 13.    T / F: Our corporate culture supports continuous improvement of customer service processes. 14.    T / F: Â? First customer? Parameters and results communicated to all employees creates ongoing with simple means a climate for customer service in our organization. 15.    T / F:  business objectives, policies and practices reflect a â? First customer? Mind Set while we are promoting a valuable service oriented environment. ARTS STRENGTH YOUR CUSTOMERS? | 13-15 Â? TRUEâ? – You’ll no doubt experience the customer (and employee) loyalty and advocacy. At 10-12? TRUEâ? – You have a good customer satisfaction scores, but the client is tense? Less than 10 â? TRUEâ? – Are you struggling with customer satisfaction, loyalty and brand reputation?  You have low morale and high turnover?